COVID-19 - Information for Jasper

On March 11, the World Health Organization declared the COVID-19 situation a global pandemic. 

The latest information about COVID-19 is available from the Government of Alberta at

The health and safety of our community is the Municipality’s top priority. Residents are urged to prevent the spread of COVID-19 and follow the Government of Alberta’s requirements, including: 

  • keeping a two metre distance from others while in public
  • frequent hand washing
  • proper hygiene
  • self-isolating if required

Concerned about an establishment or individual not following the Alberta public health orders? 

File a complaint with Alberta Health Services online; the information will get communicated to the local health inspector, who will investigate the complaint:

What is the Municipality doing?

Jasper’s COVID-19 Recovery and Relaunch

As the province advanced to Stage 2 of its relaunch strategy, Council and Administration continue to develop reopening plans – plans that make sense for our community and resource availability. This includes how we might reopen facilities such as the Jasper Activity Centre, the Jasper Arena, the Fitness and Aquatic Centre, and the Library and Cultural Centre through strategic, principle-based decisions.

The reopening of facilities and the resumption of pre-COVID services is complex. In order to comply with Alberta Health directives and in consideration of Council’s recovery strategy including budget, staffing and resources, certain facilities and services may reopen or resume over time, while others may remain closed or suspended for the rest of the season or the year.

In an effort to thoughtfully navigate the recovery and relaunch of our facilities and services, the Municipality has developed a strategic plan, including guiding principles and a framework to guide decisions going forward.

Our guiding principles:

  • follow provincial health and safety directives and guidelines
  • review municipal services and facilities in relation to provincial guidelines and ensure necessary and appropriate measures are developed and put in place to operate safely
  • consider anticipated or actual demand for services or facility use
  • decisions for service resumption and facility reopening will be fiscally responsible

To learn more, download the full Recovery and Relaunch document.

Emergency Coordination Centre and Emergency Social Services 

The municipal Emergency Coordination Centre (ECC) deactivated on June 15 – the same day the Government of Alberta lifted the provincial public health emergency. All operational activities are being transitioned back to respective municipal departments.

Updates on municipal services will be posted on the municipal website and the Municipality of Jasper Facebook page as they become available.

The ECC was activated in March, in response to the COVID-19 pandemic, to liaise with Alberta Health Services (AHS) and coordinate information sharing between local agencies and organizations, as well as mobilizing support for the community such as the community information phone line, the Jasper COVID-19 Mutual Aid Facebook page and the Emergency Social Services meal delivery program.

Municipal staff continue to monitor the COVID-19 situation in Alberta and continue to work with community partners to ensure public health directives are being followed. Staff are also prepared to re-activate the ECC if warranted.

The Municipality of Jasper will continue to be involved in the Economic Recovery Task Force.

The ECC would like to extend a huge thank you to our residents and businesses. We know everyone has had to make personal and professional sacrifices in order to keep our community safe – you have all done such a great job and we can’t thank you enough.

As the province moves forward with its relaunch strategy, please continue to be kind and follow all public health directives.

Watch Council meetings online 

Join us for Council meetings every Tuesday morning at 9:30am. 

As of July 7, 2020, Council will return to its pre-COVID meeting schedule.

  • Regular meetings will once again be held the first and third Tuesday of the month at 1:30pm.
  • Committee of the Whole meetings will be held every second and fourth Tuesday of the month at 9:30am.

View the 2020 Council Calendar (PDF) 

Meetings will continue to be live-streamed through Zoom and archived on the municipality’s YouTube channel. No in person meetings will be held until at least mid-July, when we anticipate we’ll have Council Chambers set up to be able to continue live-streaming meetings. 

Instructions on how to tune-in on Zoom

To tune in on meeting days, starting at 1:30 pm for regular meetings and 9:30 am for committee of the whole meetings, you  can click the following link or copy and paste it into your browser:

If you would prefer to call in, check out the following options: 

iPhone one-tap:

Canada: +15873281099

Other telephones:
Canada: +1 778 907 2071

Webinar ID: 492 811 970

International numbers are also available:

COVID-19 Referral Line

Questions about what the Municipality is doing? Looking for general information or referrals? 

Call the Municipality of Jasper COVID-19 Referral Line at 780-852-6530. This line does not provide medical advice. 

Property tax and utility bill penalty deferrals

In response to the impact COVID-19 is having on Jasper residents and business owners, Council deferred penalties on property tax and utility bills. This means bills are still due, but you have until September 1, 2020 to pay for them without additional costs. 

Property tax notices for 2020 will be issued in June, while utility bills will continue to be issued every two months. 

If you are registered for pre-authorized payments and would like to stop them, please contact us as soon as possible. 

Please leave a message if no one is available and we will return your call. 

There is no application process; penalties will be waived automatically if we do not receive payment. 

Residents and business owners are encouraged to continue paying their municipal bills if they are able, and to pass on any deferrals to tenants.

Changes to Municipal Services

Administration Office reopens 

The Administration office is once again open to the public. Office hours are 8:30am to 4:30pm Monday to Friday, with an hour closure for lunch between 12pm and 1pm.

To ensure the safety of staff and residents, only two visitors will be allowed in the office at one time. Outside, you’ll notice pylons indicating where to wait if there are already two people inside.

All visitors will be asked to use hand sanitizer before and after their visit. A hand sanitizing station is set up at the front desk.

Please do not enter the building if you have a fever, cough, sore throat, runny nose, shortness of breath, or you have been in close contact with a person who has tested positive for COVID-19.

The Administration office, located adjacent to the Jasper Activity Centre, is the information hub for municipal services. 

Playgrounds reopen 


Beginning June 12, municipal playgrounds reopened to the public. 

Playgrounds have received thorough and comprehensive inspections, to ensure the safety of playground users. Regular inspections will continue throughout the summer.

To ensure the safety of children and families, individuals should take precautions when visiting playgrounds. Children may find it difficult to avoid touching their eyes, nose or mouth. This can lead to the spread of the virus to playground equipment, other children and families.

Skate park 

The skate park also reopened June 12.

Users should wait turns to use ramps and bars, consider wearing a mask and bring their own hand sanitizer and water.

Tennis courts 

Municipal staff are working with the Jasper Park Tennis Club to reopen the municipal tennis courts. Updates on the tennis courts will be provided as they become available.

Ball diamonds 

The ball diamonds are open for free recreational use, but will not be maintained to league play standards this season. Under Stage 2 of the provincial relaunch strategy, sports teams can play in region-only cohorts of up to 50 players.

Help prevent the spread 

As you enjoy recreational activities, please remember to do your part and help prevent the spread of COVID-19:

  • Regularly monitor yourself for symptoms and isolate if you’re sick or any experiencing symptoms
  • Practice good hand hygiene before and after activities
  • Consider modifying your sport or activity to keep participants at a safe distance
  • Don’t share water bottles
  • Avoid touching your face during an activity

For more Alberta Health directives, visit:

Plastics recycling resumed

Plastic recycling has resumed. Collection bins are back at municipal recycling stations (S-Block and Activity Centre Parking lot). 

Learn what plastics are accepted in Municipal bins here.

The collection of beverage containers remains suspended. The Jasper Bottle Depot is open and accepting beverage containers.

Facility closures

For the health and safety of staff and patrons and to limit exposure to the virus, the following facilities are closed to the public: 

The timeline for re-opening the municipal facilities listed above is unknown at this time. Municipal staff in several areas are still at work and providing essential services remotely. 

Contact Us

Administration Office

Residents and business owners are encouraged to use online banking to pay utility bills, or email or leave a message at 780-852-3356 to contact the Administration Office for any other inquiries. 

  • The deadline for renewing business licenses has been extended by a month to April 30. 
  • The Meet with the Assessor event has been cancelled. Interested property owners can contact Natasha Malenchak at or 780-852-6511 to discuss their property assessment and be connected with the municipal assessor via telephone or email. 

Culture and Recreation

Membership fees for recreation facilities (including the gym, pool and activity centre) will not be charged during the closure. More information will be communicated to members as it becomes available. 

Any inquiries for the Fitness and Aquatic Centre team can be directed to or leave a message at 780-852-3663. Please note that all evening sports programs held in local schools (basketball, volleyball, pickle ball, etc.) are also cancelled.

Community Outreach Services

If you need support accessing federal, provincial or local services, Community Outreach Services is here to help.
Give us a call at 780-852-2100.

We will continue to provide non-judgmental support services and referrals; however, our Outreach Workers will do this remotely, limiting face-to-face contact between staff and clients.

Outreach Workers will support the community using FaceTime, Zoom, text messaging, social media and phone calls.

Stay Connected

Check our website and social media for updates on the municipal response: 

All individuals in Jasper should sign up for emergency alerts from the Municipality of Jasper

Get your information from credible sources 

Messages from the Mayor

Message from Mayor Ireland on COVID-19, April 2, 2020

Message from Mayor Ireland on COVID-19, March 23, 2020

Message from Mayor Ireland on COVID-19, March 20, 2020