If your home or business has a water line bleeder, it should currently be running and continue running through warmer temperatures. Due to this year’s extreme cold snap, the current frost level is 2.6 metres deep. As the weather starts to get warmer, frost could drive further into the ground, increasing the risk of freezing water pipes.
Homes with a history of freeze-ups should have a water bleeder installed. If your home does not have a bleeder, running a stream of water the size of a pencil from your tap has the same effect.
If you are running a bleeder, please contact Janet Schmidt, Utilities and Receivable Clerk, at email@example.com or 780-852-6505 to add your name to the list and ensure a credit is applied to your account. Please note that credits will be applied to one bill once bleeders are turned off, typically on the March/April utility bill.
The cost of thawing frozen water lines is the responsibility of the property owner after the second occurrence in the same season.
Questions? Please contact the Operations department at firstname.lastname@example.org or 780-852-3040